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Five Star Customer Care Service
Fast
Repairs are completed in less than 5 working days for up to 5 units, or it's free. This is the fastest service in the industry.
*5 working days begins upon receipt of the unit.
Personalized
Your calls are answered by a live technician who is ready to assist you.
Professional
Full-time factory service center where experienced professionals provide technical advice, operational assistance, and helpful instruction.
Comprehensive
Lifeloc offers a full line of service products for your individual business needs, including extended service plans and instrument recertifications.
Affordable
To help with your budget, we offer free estimates, reasonable pricing on repairs and no hidden fees.
Service Packages
Silver - Factory Diagnostic
Think of it as scheduled maintenance, providing a tune-up and adjustments to keep your unit accurate and reliable. Recommended every two years.
Gold - Extended Service Plan
Provides all the benefits of the silver package with an extended warranty. A great way to extend your warranty beyond the initial one-year standard warranty.
Platinum - Factory Recertification
Fully comprehensive, combining all of the features of the Silver & Gold packages plus a like new certification assuring your unit performs according to the original manufacturer specifications. It's like getting a brand new unit.
For more information on our extended service plans, please call us at 1.800.722.4872 or e-mail service@lifeloc.com.
| Silver | Gold | Platinum | |
|---|---|---|---|
| FC5/FC10/FC10Plus | $100 | $104 | $198 |
| FC20 & FC20BT | $114 | $184 | $230 |
| Silver | Gold | Platinum | |
|---|---|---|---|
| Basic Adjustments |  |
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| Full Calibration | |
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| Accuracy Testing | |
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| Necessary Hardware Repairs | |
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| Full Factory Diagnostic | |
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| One Year Warranty | |
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| Comprehensive Fuel Cell Evaluation | |
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| Upgrade Hardware including Lens, Case & Keypad | |
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| Update Pump | |
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| Applicable Software Updates | |
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| Temperature Calibration | |
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| Test to Manufacturer Specifications | |
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| Recertification Certificate | |
*continental U.S. only
| Silver | Gold | Platinum | |
|---|---|---|---|
| Phoenix 6.0 | $125 | $240 / $265 Canada | $314 |
| EV30 | $114 | $240 / $265 Canada | $272 |
| Silver | Gold | Platinum | |
|---|---|---|---|
| Basic Adjustments | |
|
|
| Full Calibration | |
|
|
| Accuracy Testing | |
|
|
| Necessary Hardware Repairs | |
|
|
| Full Factory Diagnostic | |
|
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| Free Rental Unit | |
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| One Year Warranty | |
|
|
| Comprehensive Fuel Cell Evaluation | |
||
| Upgrade Hardware including Lens, Case & Keypad | |
||
| Update Pump | |
||
| Applicable Software Updates | |
||
| Temperature Calibration | |
||
| Test to Manufacturer Specifications | |
||
| Recertification Certificate | |
*continental U.S. only
Submitted by: M.L. from Canada
I just recently bought a used but mint FC10 via Kijiji. I figured the best way to know my tester is accurate & reliable is to send it back to Lifeloc. I am so happy I did. I had the Silver Package and all went well and shipping was fast! Now for your Staff! Five Star is at least, as good as the service was! Even though I was a used, single unit customer, I was treated with respect, never on hold more than five seconds, and everbody was friendly and knowledgable! Keep up the Great Work! Too bad so many other busineses don't even come close to your level of service! Thank You So Much Best of all: a North American Company!
Submitted by: State Fish & Boat Commission Employee from PA
I certainly appreciated you calling me today to find out if we were satisfied with your product and service. That speaks volumes about what I already knew – that yours is a very fine company. Having come into state law enforcement after 20 years in the grocery industry which is all about customer service, I certainly appreciate having a supplier like Lifeloc!
Submitted by: Test Administrator from TX
I'm impressed with the customer service you have always shown me. I have been satisfied with Lifeloc for years.
Submitted by: Police Officer from Turkey
Many other companies could learn a lot about customer service from you.